bathroom
BOOKING TERMS & CONDITIONS

1. Making a booking: A booking is complete once the enquiry has been acknowledged and the deposit paid.

2. Deposit: There must be a deposit with a booking of £100. If a booking is made less than 6 weeks before the commencement of the holiday then the full fee is due. This deposit is non-refundable if the booking is cancelled unless the time is re-let, when an administration fee of £25 will be retained.

3. Balance: Payment of the balance is due 6 weeks before the commencement of your holiday.

4. Payments: Any payments may be made by cheque made our to Auld Mission Cottage, by direct payment on request, or by credit card by phoning 01470 592362 or using the secure server on our main web site at www.steininn.co.uk/payment.php

5. Cancellation: If you wish to cancel your booking then you must notify us as soon as possible, which must be confirmed in writing or by e-mail. If a cancellation is made prior to the balance being paid, then the deposit will not be refunded unless the time is re-let, when an administration fee of £25 will be retained. If the cancellation is made after the balance has been paid but more than 21 days before the start of your holiday then 50% will be retained. If it is within 21 days of the start of your holiday then all the monies will not be refunded unless the time is re-let when an administration fee of £25 will be retained. You are strongly advised to have insurance to cover this possibility.

6. Arrival and Departure: The Auld Mission Cottage will be available for your arrival from 4 pm and we expect you to depart by 10.30 am unless notified otherwise. Keys may be collected and deposited at Stein Inn or by other pre-agreed arrangements.

7. Your Obligations: You agree:-
(a) to vacate the property by 10.30 am;
(b) to pay for any losses or damages to the property, caused by you or a member of your party (reasonable wear and tear accepted);
(c) to report and significant damages or breakages immediately, and any minor damages on departure;
(d) to take good care of the property and leave it in a clean and tidy condition at the end of your holiday;
(e) to permit the owners and their staff reasonable access to the property;
(f) not to exceed the total number of people in the original booking unless otherwise agreed.

8. Liability: We hold a normal self-caterers insurance policy with regard to liability which may be viewed if requested.

9. Non-availability of Property: If for any reason beyond our control the property is not available on the date booked, or the property becomes unsuitable for use, all payments will be refunded in full due to the cancellation of the booking. As much notice of cancellation will be given as possible and where it is less than 6 weeks notice we will attempt to find a local alternative for you, but this cannot be guaranteed.

10. Pets: A maximum of 2 pets is permitted on the premises and should be declared at booking. A one off fee of £5 is due per booking. Pets are not permitted on the furniture or bedding. Any damage caused by them should be declared or replaced. It is your responsibility to ensure your pets do not cause a disturbance and that you have cleared up after them.

11. Complaints: All complaints must be notified to us as soon as reasonably possible to allow for the opportunity of making good.

12. Linen and Fuel: Linen and towels are provided for you. Arrangements will be made for changes for bookings of more than 1 week. All power and internet connectivity is provided as part of your rental fee. A starter pack for the fire is also provided (enough for a few fires) but thereafter it is your responsibility.

13. Data and Privacy: We reserve the right to retain your information for future use solely by us to inform you about news and information we think may be of interest to you. The data will not be given to a third party. By booking with us you are deemed to have consented to the use of your data in this way.

Angus and Teresa McGhie January 2012

FOR MORE INFORMATION ABOUT THE AULD MISSION COTTAGE CLICK HERE TO FILL OUT OUR ONLINE ENQUIRY FORM
COPYRIGHT 2011-2012 BY STEIN INN | PRIVACY | TERMS